44: Enabling Digital Adoption Using ADKAR Model
To ensure no one gets left behind as Singapore rides on the digital wave, the Singapore government has introduced the SG Digital office to double down on outreach efforts. What can we learn about change management from the government's initiatives to encourage seniors and hawkers leverage on technology?
In this episode, Dr Yong applies the ADKAR model to diagnose and address potential barriers faced by Singapore hawkers to adopt digital payment.
References
1. The reference to the ADKAR Model: Prosci. (n.d). What is the ADKAR Model? https://www.prosci.com/adkar/adkar-model
2. References to the SIngapore government's efforts to drive digital adoption: Baharudin, H. (2020, June 1). New outfit to boost S'pore's digitalisation capabilities.The Straits Times. https://www.straitstimes.com/singapore/new-outfit-to-boost-spores-digitalisation-capabilities
3. The quote "Change the way you look at things, and the things you look at change" in the introduction to the podcast is attributable Dr Wayne Dyer, an internationally renowned author and speaker in the fields of self-development and spiritual growth. Source of quote: Dyer, W. (2009), Success Secrets, Retrieved from https://www.drwaynedyer.com/blog/success-secrets/
1. The reference to the ADKAR Model: Prosci. (n.d). What is the ADKAR Model? https://www.prosci.com/adkar/adkar-model
2. References to the SIngapore government's efforts to drive digital adoption: Baharudin, H. (2020, June 1). New outfit to boost S'pore's digitalisation capabilities.The Straits Times. https://www.straitstimes.com/singapore/new-outfit-to-boost-spores-digitalisation-capabilities
3. The quote "Change the way you look at things, and the things you look at change" in the introduction to the podcast is attributable Dr Wayne Dyer, an internationally renowned author and speaker in the fields of self-development and spiritual growth. Source of quote: Dyer, W. (2009), Success Secrets, Retrieved from https://www.drwaynedyer.com/blog/success-secrets/